No-Show / Late Cancellation / Rescheduling Policy
This policy has been established in order to provide the highest level of Service to all of our clients. By providing us notice of a cancellation and/or Rescheduling, we may be able to accommodate other clients with your appointment slot and better manage our Estheticians time.
Clients must contact us at least 24-hours prior to their scheduled time when they are unable to make their appointment. Cancellation and/or Rescheduling within 24-hours of the appointment time will be considered a late cancellation, and is subject to a Cancellation Fee of $25.
A late arrival may limit our ability to offer the fullest experience possible. Please understand that a late arrival will not receive an extension of treatment time. Late arrival will result in the service to be adjusted to the remainder of the scheduled time. Clients will be given a grace period of 15 minutes. Arriving after this grace period will be considered a no-show, and is subject to a $25 fee.
A client will be allowed to continue with their services after one no-show/late cancellation, provided an explanation is supplied to the Esthetician.
After two (2) no shows/late cancellations, the client will no longer be eligible for services, and all future appointments will be removed from schedule. If a promotional coupon or Groupon Voucher is being used, it will be redeemed at this time.
Clients will receive telephone/text reminders of appointment dates/times prior to scheduled appointment (unless client chooses not to be called/texted).
Credit Card Policy
* Please note when booking your appointment, your credit card will be put on file, but not charged. However, if you would like to use a different form of payment (including gift card) at the time of your arrival we are happy to be of assistance. The credit card on file may be charged if the 24 hour notification of a cancellation, no-show, late or rescheduling is not met.
Cancellation Fee Notice
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee of $25.
Clients who miss their appointments without giving any prior notification will be charged. We recognize the time of our client and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
Additionally, many times our staff will be functioning in an "on call" status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies.
All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday 9:00am - 2:00pm
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